ICT Support Specialist & Systems Engineer
Systems Administrator | Network Engineer | Cybersecurity
4+ years hardening enterprise networks, securing server infrastructure, and keeping critical systems running at 100% uptime across East Africa. I speak fluent TCP/IP, Active Directory, and disaster recovery.
// About Me
I am a dedicated ICT professional with 4+ years of hands-on experience spanning server administration, network management, backup operations, and cybersecurity incident response. I have supported 500+ end-users across enterprise, institutional, and healthcare environments — always delivering more than the SLA demands.
My approach is methodical: I document everything, automate wherever possible, and treat every security incident as an opportunity to make the system more resilient. Whether it's a 3AM server alert or a complex AD migration, I show up and I solve it.
Core Competencies
// Core Stack
I operate across the full IT infrastructure stack — from physical hardware to cloud administration. Cisco-certified, Microsoft-experienced, security-conscious. Every system I touch is left better than I found it.
// Career Timeline
Administered servers and network infrastructure, ensuring optimal system performance and 99.9% uptime
Managed daily and weekly backup schedules — both manual and automated cloud backups — with full verification for recoverability
Conducted security checks and responded to potential breach incidents; enforced endpoint compliance through systematic patching and monitoring
Configured systems and software deployments to meet evolving business requirements
Administered user accounts, groups, and permissions via Active Directory
Tracked and maintained comprehensive IT asset inventory and lifecycle documentation
Provided Tier 1 & Tier 2 ICT support for enterprise systems (remote and onsite)
Managed Microsoft 365 services — email, Teams, SharePoint, and cloud productivity tools
Monitored system performance, documented issues and resolutions, and prepared ICT reports
Installed, configured, and maintained servers, workstations, and networking equipment across 12+ educational facilities
Supported LAN connectivity, device imaging, and classroom technology infrastructure
Trained teachers and staff on ICT operations, device usage, and digital learning platforms
Managed user onboarding, access provisioning, and IT asset assignment and tracking
Maintained detailed deployment documentation and service records
Delivered comprehensive help desk and desktop support to 500+ staff and students
Administered Windows workstations, network infrastructure, and enterprise applications
Managed Active Directory user accounts, security groups, and access permissions
Performed network troubleshooting for Wi-Fi, DNS, DHCP, and TCP/IP connectivity issues
Maintained backup schedules and supported full data recovery operations
Investigated and resolved ICT security incidents and connectivity breaches
Supported video conferencing systems and digital learning platforms
Documented system configurations, troubleshooting procedures, and technical resolutions
Provided frontline technical support for hospital staff across Windows and Linux systems
Configured email systems, network printers, and shared network resources
Managed antivirus deployment, security compliance, and scheduled system updates
Performed preventive maintenance on ICT equipment and maintained service logs
// Proven Results
Numbers don't lie. Here's what consistent, disciplined IT work looks like in practice — across Basi-Go, JKUAT, the Ministry of Education, and Kisii Hospital.
Resolved 95%+ of all incidents within SLA timelines consistently across all employers, driving measurable improvements in user satisfaction.
Reduced recurring technical incidents by 30% through disciplined root-cause analysis, knowledge documentation, and preventive patching.
Deployed and configured over 100 workstations and servers across enterprise, university, and healthcare environments — on time and to spec.
Streamlined user provisioning processes to cut onboarding turnaround time by 40%, freeing the team for higher-value work.
Maintained 100% accurate IT asset inventory and lifecycle documentation — zero discrepancies across all audits.
Implemented preventive maintenance schedules that cut hardware downtime incidents by 25%, saving significant recovery costs.
// Qualifications
// Let's Connect
Ready to keep your infrastructure solid? Let's talk. I'm open to full-time IT roles, contracts, and consulting engagements across Nairobi and beyond.
// Trusted By